March 5, 2021

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9-1-1 call center closed in Hato Rey after employee test positive for COVID-19

The Call Reception Center of the 9-1-1 Emergency System was closed after an employee tested positive for a molecular test for COVID-19, the agency reported in a press release. .

The continuity of services will be offered from the primary Call Reception Center located in Guaynabo, which recently resumed operations, the document sent to the media details.

The commissioner of the 9-1-1 System Bureau, Yazmín González Morales, detailed in the written statements that they are taking steps to disinfect the offices. For the work, a private company was hired that was not specified. In addition, it reported that the 66 employees who were still working in the facilities that were closed will be required molecular tests with negative results before rejoining their work areas.

"According to Commissioner González Morales, An employee of the telecommunication team had a positive result after performing the molecular test that detects COVID-19. As is the norm in these cases, the emergency protocol was activated so that all personnel undergo the corresponding tests, for their safety. They stressed to citizens that the service will continue to be offered from the Call Reception Center located in Guaynabo and will not be affected, "said the secretary of Public Security, Pedro Janer.

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