November 30, 2020

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AAA expands customer service options through virtual shifts | government


The executive president of the Aqueduct and Sewer Authority (AAA), Doriel Pagán Crespo, reported on the expansion of service options to customers, who from tomorrow will be able to carry out their procedures through virtual shift or in the commercial office by appointment to minimize risks of contagion by coronavirus.

“Aware of the need to maintain social distance, but at the same time bringing our services closer to subscribers, we have established two direct service possibilities, which join already used virtual office and telephone center systems, "explained the official.

Virtual shift will be available from Monday to Friday between 7:40 AM and 3:00 PM. Subscribers must access www.aaa.turnospr.com and provide their name and telephone number. A service representative will return the call to inform you of the required documents and complete the requested paperwork.

If the subscriber wishes to visit the business office, he must select the Office Appointment option at www.aaa.turnospr.com . For this option, it is a requirement to have all the documents at the time of making the appointment and arrive between 15 to 20 minutes before to the selected commercial office or you will miss the appointment and you must coordinate another.

“These appointment and shift systems are part prevention efforts for employees and visitors, as well as alternatives to facilitate service to subscribers who want to open new accounts, make service transfers, claim invoices, certifications, service cancellations, and report failures, among others, "he explained. Pagán Crespo.

Bill payments will continue to be attended through the Virtual Office (www.acueductospr.com) and the Customer Service Telephone Center (787-620-2482) that is available 24/7, or at 787-679-7322 for handicapped audio.

Payments cannot be made in commercial offices.

Likewise, alternative means of payment or authorized stations including banks, cooperatives can be used , pharmacies that provide the service, participating businesses and supermarkets.



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