February 27, 2021

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AAA will stop receiving $ 16 million for overbilling to customers | government


The Aqueduct and Sewer Authority (AAA) acknowledged on Tuesday that it overbilled 140,000 subscribers amid the emergency caused by the spread of the novel coronavirus (Covid-19).

As a result, the public corporation will stop receiving $ 16 million after making an adjustment in the 140,000 invoices of its clients, the executive president Doriel Pagán Crespo reported today. She added that, starting this week and through October, some 70,000 adjusted accounts will be sent.

“76,400 adjusted invoices have already been sent at the end of August and at the beginning of September and from this week until October they will be sending about 70,000 additional adjusted accounts,” said Pagán Crespo.

The adjustment to the 70,000 accounts represents approximately $ 3.5 million. However, the total adjustment of the 140,000 accounts represents approximately $ 16 million, which is funds that the public corporation will no longer receive after adjusting the invoices.

“All this is born when in March there is a lockdown both in private industry, as in commerce, as in government, as in the whole world, there was a lockdown. Here in Puerto Rico we had a lockdown and, since the Authority always protecting the health and safety of our employees -which comes first- we were left with the minimum personnel necessary to maintain operations, ”said Pagán Crespo.

In that sense, he explained that the corporation only had filter and sewer plant operators at that time, as well as laboratory personnel and minimal brigades to attend emergencies.

“And in May or June, when we began to incorporate additional tasks after complying with the duly drafted return to work plan, then we incorporated additional personnel and we realized then with the information we were receiving of this situation and it is then that the Authority proactively does this effort to finally be able to adjust 140,000 invoices ”, he indicated.

At a press conference, Pagán Crespo emphasized that this “is not a situation that happens every day.” To questions from a journalist about whether this adjustment in invoices had already occurred, he replied: “the first phase is over. The 70,000 additional invoices conclude during the month of October ”.

But does this affect the projections that the public corporation had? He was asked. “At the moment we have been able to keep our budget balanced and we have made the corresponding adjustments, so we do not anticipate an impact on our operations. We must keep operating normally, “he added at a press conference.



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