January 18, 2021

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AT&T prepares its network for a potential cyclone


AT&T reported today that it is closely monitoring and preparing for the passage of potential cyclone 9 that could affect Puerto Rico as of this afternoon.

In written statements, the communications company said it has an arsenal of disaster response equipment and personnel.

Preparations include:

• The supply of generators.

• Testing of high capacity backup batteries.

• Protection of physical facilities against floods.

• Placement of other network recovery and emergency response teams in strategic locations for rapid deployment after the storm.

• Organization of deployable network assets from FirstNet Dedicated for use by FirstNet clients and public safety agencies, as needed.

As in the past, AT&T has installed more generators in critical switching facilities and towers, and has moved electronic devices essential for network operations above expected flood levels. Additionally, AT & T’s Network Disaster Recovery (NDR) team is on standby and ready to deploy assets if required.

“Customers trust us, especially during emergency situations,” said Alexandra Verdiales Costa, regional vice president for Legislative and External Affairs for AT&T. “That is why we do drills throughout the year to ensure that we are prepared. And we do our best to have our network ready when an atmospheric event hits. We have worked over the past few days to position equipment and personnel, and we are ready to respond. if necessary. We are also working closely with government agencies in their storm response efforts. “

The AT&T Network Disaster Recovery (NDR) program is one of the largest and most advanced disaster response programs in the industry. The fleet includes technology recovery and support teams that can be rapidly deployed to support customers and first responders.

The response team prepared after an event includes:

• Mobile sites and mobile command centers such as Cell on Wheels (COWs) and Cell on Light Trucks (COLTs)

• Emergency Communications Vehicles (ECV)

• Flying Cell on Wings (Flying COWs)

• Drones

• A self-sufficient base camp: this is completed with sleeping tents, bathrooms, kitchen, laundry, an on-site nurse, and meals ready to eat (MRE).

• Equipment and supplies for hazardous materials

• Technology and support trailers to provide infrastructure support and mobile heating, ventilation and air conditioning.

• Internal and external resources for initial assessment and recovery efforts.

At the moment, AT&T stores and kiosks in Puerto Rico continue to operate their regular service hours, as weather conditions allow. For details and updates, customers can consult facebook.com/attpuertorico

As AT&T prepares, our customers are encouraged to do the same. For additional information and tips on disaster preparedness at [https://about.att.com/pages/disaster_recovery].



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