August 1, 2021

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Confirm closure of 9-1-1 Call Centers due to Coronavirus infections

“Tonight the decision was made to close the 9-1-1 Emergency Systems Bureau Call Reception Centers”, said Pedro Janer

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San Juan – The secretary of the Department of Public Security (DSP), Pedro Janer, confirmed on Wednesday night, that the Call Center of the Emergency Bureau 9-1-1 closed operations due to Coronavuirus infections (COVID-19).

“Tonight a decision was made to close the 9-1-1 Emergency Systems Bureau Call Reception Centers after employees from both facilities reported positive results for COVID-19. To guarantee the continuity of operations and that emergencies are attended to correctly, the Office of the Bureau for Emergency Management and Disaster Administration (NMEAD), known as Central Control, will be used, which operates 24 hours with duly trained personnel “, he said. Janer in written statements.

He explained that to report emergency situations, they should call 787-724-0124.

He mentioned that the Dispatch staff will channel calls with the corresponding municipal or state response agencies for each emergency.

He assured thatand also They can dial 787-343-2020 to communicate directly with the Police.

“Employees who had or could have had contact with the affected people were placed in isolation and tests will be carried out to detect COVID-19 in the coming days, as established by the protocols of the Department of Health. On the other hand, both buildings will be decontaminated and the date on which they will resume operations will be announced shortly, ”said the official.

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