June 12, 2021

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DACO alerts consumers to phone scams

The secretary of the Department of Consumer Affairs (DACO), Edan Rivera Rodríguez, alerted all citizens to be aware of scams perpetrated over the phone by unscrupulous people who pose as employees of banking institutions, government employees or use any excuse to achieve its mission.

“We heard of a person who was scammed over the phone. Through a telephone call, a man posed as an employee of the Electric Power Authority and threatened to cut the electricity service for non-payment. The consumer provided him with the credit card and was scammed out of nearly $ 20,000. Faced with such a scenario, people get confused and fall into the trap of scammers, ”said Rivera Rodríguez worried.

The official recommended to consumers in a similar situation in which they request personal information by phone to hang up the call and that it is the consumer himself who generates the telephone call to the official number of the agency or company. Likewise, it is recommended not to respond or share personal data through email to avoid fraud or identity theft.

Another publicly reported case was that of a woman scammed through the mobile ath application. The scammer asked him over the phone to validate the code to restore the account, which allowed him to access it and withdraw over $ 2,000.

For more information on how to prevent scams you can access the pages of the Federal Trade Commission (ftc.gov) and the Office for Consumer Financial Protection (consumerfinance.gov).

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