March 3, 2021

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House of Representatives Launches Backlog Investigation and Closing of Unpaid Earthquake Claims


“This cannot go on. We have been going for nine months since the impact of the earthquakes in the south and west of the island and unfortunately four out of ten insurance claims for damages suffered have not been paid “the representative denounced

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The capitol – The representatives of the New Progressive Party (PNP), Maricarmen Mas Rodríguez and Yashira Lebrón Rodríguez, announced on Monday, public hearings related to the delay in the payment of thousands of insurance claims related to damages caused by the January earthquakes that have not yet been paid.

“This cannot go on. We have been going for nine months since the impact of the earthquakes in the south and west of the Island and unfortunately four out of ten insurance claims for damages suffered have not been paid. But still, many of them were arbitrarily closed. Faced with this scenario, we are going to initiate a process of in-depth investigation holding public hearings, including one in Mayagüez so that our people from the west can express themselves and seek solutions to this problem, ”Mas Rodríguezen said in written communication.

According to official data from the Office of the Insurance Commissioner, as of July 31 of this year, some 19,253 claims had been made to insurance companies, of which 7,117 were closed without any payment.

“We understand that the number of claims paid, according to the Insurance Commissioner of just 8,785, is relatively low. We want to know the reason for this figure, as well as to know, in great detail, why around 40 percent of the claims were closed without issuing a single payment. There are many people who have complained about the processes through social networks and we want to hear them directly. That is why we are going to open the process of public hearings, ”said Lebrón Rodríguez, who chairs the Lower House Committee on Consumer Affairs, Banking and Insurance.

The investigation is carried out under Chamber Resolution 54, which orders the Commission on Consumer Affairs, Banking and Insurance to carry out an investigation, of a continuous nature, on the validity, implementation and sufficiency of the legislation and regulations that have been approved to vindicate and protect the rights of consumers, procedures, legislation and matters related to banking and insurance in Puerto Rico.



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