June 12, 2021

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LUMA reports to the authorities an alleged attack on its website and mobile application

The company LUMA Energy, which controls the transmission and distribution system of the Electric Power Authority (AEE), reported to the authorities an alleged attack on both its website and the Mi LUMA mobile application.

This, they allege, resulted in “many customers” having “difficulty” accessing information related to their account.

This event occurs in the midst of an avalanche of criticism from clients and mayors who denounce not being able to communicate with the company to, among other things, notify the lack of electricity in their residences or communities.

In written statements to the press, the privatization company described the attack as one of “distributed denial of service (DDoS).”

“A DDoS attack is an attempt to make an online service unavailable by overwhelming it with traffic from multiple sources. The DDoS attack was identified and has been emitting 2 million visits per second, ”explained LUMA.

The problem was reported to the authorities and the company awaits the results of an ongoing investigation.

“LUMA regrets that its customers have had to experience the inconvenience the attack may have caused and looks forward to continuing to provide them with an exceptional customer service experience.”they stated.

The company began operations on June 1. Since then, they claim to have repaired 935 breakdowns and restored service to 1,122,778 customers.

Last night, the mayor of San Sebastián, the new progressive Javier Jimenez, stated categorically that the company will not last “not six months.”

“In San Sebastián there were 1,000 families the other days (without electricity), they were on Friday, Saturday and Sunday … Yesterday we had reestablished the system and we had finished at around 5:30 in the afternoon with the Pepino Power brigades at 100 %. Today a downpour fell and we basically have 800 families without electricity ”, mentioned the mayor in the program Playing Hard Ball (Teleonce).

Likewise, the presidents of the Association Y Federation of Mayors assumed an oversight role vis-à-vis the company LUMA EnergyGiven the multiple complaints they receive because citizens cannot report the breakdowns, it takes between three to five days to make repairs to the electrical system and they do not know who has to respond to the municipalities.

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