Puerto Rico – The Department of Labor and Human Resources (DTRH) performed substantial work on its systems so that PUA claimants can process their weekly request online through the FastPUA platform.
In this platform the unemployed person will be able to present their weekly claims and check the status of their weekly claim online; you can select and change the disbursement method (check or direct deposit); you will receive your correspondence on the platform; you will be able to know decisions online quickly; may submit documents; and most of the claims will be evaluated automatically, since this new system is integrated with the Department of the Treasury.
Once the initial claim is processed there will be a waiting period of one working day to access the system with your email and password (created in the “Start Here” process. Once you access the system, you will be able to see your weeks to claim to recertify each week.
Know that the application is adaptable to iphone and Android cell phones, so if you don’t have a computer you could access the application from your cell phone.
You must use an email address to create an account to access the platform and, by creating a password, you will be able to access the system to submit your claim, request new weeks and / or recertify the benefits received.
Each claimant must have their own email address to access the platform, make their claims, and view the status of their claim. Due to the confidentiality of the information, which includes but is not limited to the claimant’s deposit account, each claimant is required to use their own personal and non-transferable email account.
If you do not have and / or cannot have your own email address, or do not have the means to access the platform, the Department staff may access it for your benefit. However, due to the massive volume of claims, we encourage you to count on your electronic messaging to receive the statements online quickly.
Who should access the new platform?
- Anyone who is eligible to receive PUA benefits and has not received any benefits to date.
- Anyone who has received PUA benefits must re-enter their claim to recertify each week of benefits received. If you do not perform this recertification, you will not be able to request new weekly benefits.
You may be eligible to receive PUA if you are self-employed (eg independent contractors, casual workers or “gig economy workers”, workers of certain religious entities), if you are looking for part-time employment, if you do not have enough background from work to qualify for regular unemployment compensation, or if you have exhausted all your rights to receive regular unemployment compensation or extended benefits.
Additionally, you must be unemployed or partially employed for any of the following COVID-19 related reasons:
- You have been diagnosed with COVID-19 or have symptoms of the virus and are in the process of obtaining a medical diagnosis;
- A member of your household has been diagnosed with COVID-19;
- You are the caregiver of a member of your family or household who has been diagnosed with COVID-19;
- Your child or someone else in your household for whom you are the primary caregiver cannot go to school or any other care facility because it is closed due to the COVID-19 pandemic, and the operation of said school or center care is necessary for you to work;
- You are prevented from going to work due to a quarantine or social distancing order due to the COVID-19 pandemic;
- You are prevented from going to work because you have been advised by a health care provider to stay in quarantine or social distancing because you have tested positive for COVID-19 or have been exposed to someone who is infected or suspected of contagion;
- You were scheduled to start a new job and do not have an existing job or are prevented from coming to work as a direct result of the COVID-19 pandemic;
- It has become the largest household provider because the previous provider has died as a direct consequence of COVID-19;
- You had to quit your job due to having been diagnosed with COVID-19 and being unable to perform your job duties;
- Your workplace is closed as a direct consequence of the COVID-19 pandemic.
- You were working as an independent contractor with reported income and COVID-19 has significantly limited your ability to continue providing your services and / or forced you to suspend the provision of services for any of the aforementioned COVID-19 related reasons.
You can access the new platform at the following link https://puapr.trabajo.pr.gov/_/#0