With plans to visit loved ones, the Santiago Rodriguez family boarded a Spirit Airlines flight from San Juan to Philadelphia last Tuesday, June 30, 2020. Unexpectedly, the family's situation changed due to a medical emergency. of her daughter during the flight.
Flight 3216 had to make an emergency landing in the city of Providenciales (PLS), in the Turks and Caicos Islands, to be able to take the daughter of the Santiago family to the hospital immediately. Already in a stable condition at the hospital in Providenciales, the Spirit airline organized a flight exclusively to help the family return to their home in Puerto Rico.
“I have no words to thank the airline and the people of this island that really behaved very well, ”said Ana Desiree Rodriguez Sanchez, Passenger of Spirit Airlines and mother of the girl. “We didn't have anything to spend a night and they quickly got us a place to stay, clothes and food. The airline has behaved to another level and I have no thanks. "
The family landed at the Luis Muñoz Marín International Airport on July 1, 2020 and they are already at home.
" We are glad that we were able to help to the Santiago Rodriguez family and to having been able to give them the peace of mind of returning home after a moment of anguish, ”shared Andrea Baigorria, Manager of External Communications for Spirit Airlines. “We work collaboratively with the family, our internal teams, and the local governments in each city to quickly facilitate this flight. We also thank the American Red Cross in Providenciales for providing assistance to the family during their stay. ”