March 1, 2021

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They request formal complaints against complaints from health professionals | government


The Secretary of the Department of Health, Lorenzo González Feliciano, urged health professionals to report any non-compliance with the regulations of hospital facilities, as well as the lack of protection to care for Covid-19 patients.

“There are formal mechanisms to report situations that threaten the health and safety of health professionals. Both the Medical Licensing and Discipline Board, the Nursing Examining Board and the Auxiliary Secretary for Health Facility Regulation have mechanisms to investigate complaints and take immediate action. We are committed to the first line of medical defense to face this pandemic; so we want to guarantee that the protocols are complied with and that they feel safe in the exercise of their functions, ”said González Feliciano.

Faced with complaints made in recent days through the media by the College of Nursing Professionals and representatives of the College of Practical Nurses about the risk of these professionals in hospitals and emergency rooms, the lawyer Norma Torres, executive director of The Board of Licensing and Medical Discipline and the Office of Regulation of Health Professionals, requested that the due complaints be presented immediately about the irregularities, so that these regulatory bodies can carry out the process of evaluation and adjudication of responsibilities, as well as the corresponding actions.

“It is extremely important that health professionals know that we have a responsibility to ensure compliance with regulations in their work centers. Safety is paramount for us, so we urge you to formally address your concerns, to take firm and immediate action, ”Torres said.

For her part, the lawyer Verónica Núñez, Assistant Secretary of SARAFS, reiterated that “every hospital must have assigned the nursing staff and other health professionals necessary for the proper functioning of all departments, including, but not limited to, the emergency rooms. Likewise, you are required to have an Employee Health Program designed to prevent disease transmission. It is necessary to include sufficient protective equipment for staff, especially in these times of Covid. If any hospital facility does not comply with these regulations, we will take pertinent actions, but we need the appropriate channels to be followed, ”Núñez said.

Similarly, the Office of Investigations works together to ensure compliance with regulations by employers and carries out interventions to ensure compliance with regulations.

Nurses and other health professionals who want to report non-compliance with these requirements, can contact the Auxiliary Secretary for Regulation and Accreditation of Health Facilities at 787-764-2929 extensions 4701, 4702 and 4750. In turn, they can send an email to the following address: [email protected] .



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