The Secretary of the Department of the Treasury, Francisco Parés Alicea, reported the reopening of the Internal Revenue Collections around the Island by prior appointment, and urged citizens to continue using online services through the Unified Revenue System Internal (SURI).
"We began the face-to-face services gradually only with the opening of the 27 communities around the Island. We will attend to the public by appointment, respecting the executive order of the Governor Wanda Vázquez Garced, who maintains the distancing requirement to prevent the spread of Covid-19 and following internal security protocols, "said the secretary.
The official explained that most of the collectures will operate between 8:00 am and 3:30 p.m. Monday through Friday and citizens must make their appointments by phone, specifically at the college where they will manage. The directory of the communities, which includes the physical addresses, the hours and the telephones, is available on the website www.hacienda.pr.gov section on Taxpayer Services.
“We will be offering regular transfer services, sale of stamps and vouchers, payment of fines and receipt of payment plans for traffic fines, among others, at scheduled appointments. This system will be maintained as long as the state of emergency, declared by the coronavirus, continues, "he explained.
Under the provisions of the executive order, the use of masks will be required at all times and as part of the precautionary measures will be taken temperature with an infrared thermometer and a hand sanitizer will be offered to all visitors. Also, in this first opening phase, the entrance of a single person per appointment will be allowed. However, this measure will be made more flexible only with those people who require the assistance of another person to be able to go to the establishment, whether due to some physical disability or other health condition that justifies it.
Parés Alicea urged citizens to continue using the online services through SURI, which include requesting debt certifications and filing of returns, making multiple payments such as estimated, deferred, extension and others; the request for an extension to file the income tax return, file and amend returns, and the status of refund, among others.
On the other hand, he added that the central post office in San Juan and the File section of the Processing Bureau of Planillas, they are offering services from Monday to Friday at 8:00 am at 1:00 pm
"The service of these two areas is very important, especially during this month when the period for filing the income tax return for taxable year 2019 expires on the 15th," he explained.  No appointment will be required in the post office of the Intendente Ramírez building, but to enter the area, visitors must wear a mask and respect physical distance while waiting to be attended.
2019 forms will be received and must be filed in role, as determined in the Internal Revenue Information Bulletin 20-04, as well as the income tax returns for 2018 and previous years.
The File Section of the Return Processing Bureau will also provide services by appointment, which may be requested by calling 787-721-2020, extensions 2212, 2200 and 2216.
Taxpayers may make their request for copy of returns, request for copy of relief of inheritance and donations and manual correction will be made to the certification of filing of income tax return.